Privacy Policy
Your privacy matters to us. Here's how we protect your information.
Information We Collect
When you use SynchronizedIQS budget approval workflow services, we collect information that helps us provide better service. This happens in several ways, and we want you to understand exactly what we're gathering.
Personal Information You Provide
- Contact details including name, email address, and phone number
- Company information such as business name, industry, and size
- Financial workflow data including budget categories and approval hierarchies
- Communication preferences and support requests
Automatically Collected Information
Our system automatically logs certain information when you access our platform. This includes your IP address, browser type, device information, and how you interact with our budget approval tools.
How We Use Your Information
We use collected information primarily to deliver and improve our budget approval workflow services. Every piece of data serves a specific purpose in making your experience better.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service Delivery | Account info, workflow data | Contract performance |
| Customer Support | Contact details, support history | Legitimate interest |
| Platform Improvement | Usage analytics, feedback | Legitimate interest |
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, there are specific situations where we may share your data, and we want to be completely transparent about these circumstances.
We only share information when it's necessary for service delivery, legal compliance, or with your explicit consent.
- Service Providers: Third-party companies that help us operate our platform, such as cloud hosting services and payment processors
- Legal Requirements: When required by law, court order, or government agency
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Safety and Security: To protect against fraud, security threats, or illegal activities
Data Security and Protection
Protecting your information is fundamental to how we operate. We've implemented multiple layers of security to keep your budget workflow data safe and secure.
Technical Safeguards
All data transmission uses industry-standard TLS encryption. Our servers are protected by firewalls and intrusion detection systems. We regularly update security protocols and conduct vulnerability assessments.
Access Controls
Employee access to your data is limited to those who need it for their job functions. We use multi-factor authentication and regular access reviews to maintain security.
Data Backup and Recovery
We maintain secure backups of your data and have disaster recovery procedures in place. Regular testing ensures we can restore services quickly if needed.
Your Privacy Rights
Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have several important rights regarding your personal information.
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct any inaccurate information
- Deletion: Request deletion of your personal information, subject to legal requirements
- Portability: Receive your data in a structured, machine-readable format
- Withdrawal: Withdraw consent for data processing where applicable
To exercise these rights, contact us using the information provided at the bottom of this policy. We'll respond within 30 days of receiving your request.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
Account Data
Active account information is retained while your account remains active. After account closure, we keep essential data for seven years to comply with financial record-keeping requirements.
Communication Records
Support communications and service-related messages are kept for three years to help resolve future issues and improve our services.
Analytics and Usage Data
Aggregated usage statistics are retained for two years to help us understand platform performance and user needs.
International Data Transfers
While our primary servers are located in Canada, some of our service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place.
We only work with providers that meet strict data protection standards and have agreements in place to protect your information regardless of where it's processed.
Cookies and Tracking
Our platform uses cookies and similar technologies to improve functionality and understand how users interact with our services. You can control cookie settings through your browser preferences.
Essential Cookies
These are necessary for basic platform functionality, including maintaining your login session and security features.
Analytics Cookies
These help us understand how users navigate our platform so we can make improvements. This data is aggregated and doesn't identify individual users.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website.
The effective date at the top of this policy indicates when the current version took effect. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions or Concerns?
Contact our Privacy Officer:
Email: privacy@synchronizediqs.com
Phone: +886 978 215 679
Address: No. 89號, Jinjiang St, Zhongzheng District, Taipei City, Taiwan 100
We respond to privacy inquiries within 30 days.